Auto Approve Loans
Our support team can answer questions about submitting a request, explain how participating lenders review requests, and help with privacy or contact preferences. Please remember that Auto Approve Loans is a connecting service, not a lender. Questions about an existing loan, such as payment dates or balances, should go to the lender that issued it.
How to Reach Us
- Phone: (888) 957-4039
- Email: [email protected]
- Mail: Auto Approve Loans, 8550 Hillcrest Lane, Suite 159, Lansing, MI 48933
Support Hours
- Monday through Friday: 8 a.m. to 8 p.m. ET
- Saturday: 9 a.m. to 5 p.m. ET
- Sunday and major holidays: closed; emails are answered the next business day
What to Include in Your Message
To help us respond quickly, please include:
- Your full name and the email address or phone number used on your request.
- The approximate date you submitted your request.
- A short description of your question or concern.
- The name of the lender, if your question is about a specific offer.
Never send your full Social Security number, bank account number or passwords by email.
Opting Out and Unsubscribing
You can stop marketing emails by using the unsubscribe link in any message we send. To stop text messages, reply STOP. To be removed from our phone and email lists, call or email us and ask to opt out. Lenders and partners you were connected with keep their own lists, so you may also need to contact them directly. Our privacy policy explains your choices in more detail.
Complaints
If you are unhappy with our service, email [email protected] with the word "Complaint" in the subject line, or write to our mailing address. We aim to acknowledge complaints within two business days. For problems with a loan itself, contact the lender first, because only the lender can change loan terms. You may also contact your state's financial regulator or the Consumer Financial Protection Bureau.
Before you reach out, you may find a quick answer on our frequently asked questions page or in our guide to how the request process works.
